Returns & Exchanges
At SHOEBACCA.com, we want you to be completely satisfied with your purchase, which is why we offer a 365-day return policy on all unworn items in their original packaging. Whether the fit isn't right or you've simply changed your mind, we make the process of getting a refund or exchange quick and hassle-free.
Initiate Your Return
Visit our online returns portal and enter your order number and billing zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your preferred return method and print the prepaid shipping label provided through our portal to ensure your package is tracked correctly.
Package Your Items
Place the unworn footwear in its original manufacturer's box and secure it inside a separate shipping carton to protect the product during transit.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 7-10 business days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing