Frequently Asked Questions
Everything you need to know about your Shoebacca experience.
What is Shoebacca's return policy?
We offer a 365-day return policy. Items must be in their original, unworn condition with all tags and original packaging to be eligible for a full refund.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
Are the products sold on Shoebacca authentic?
Yes, we guarantee that all products sold on Shoebacca.com are 100% authentic and sourced directly from the original manufacturers.
Do you offer international shipping?
Currently, we primary ship within the United States. Please check our shipping information page for the most up-to-date list of supported international territories and rates.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your Shoebacca account.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as alternative payment options like PayPal and Klarna.